Privacy Policy
PRIVACY AND DATA PROTECTION POLICY
This notice is issued by:
Manchester Imaging Ltd, Room E43, Sackville Street Building, Sackville Street, Manchester, M1 3BU, United Kingdom
Company Registered in England and Wales, Registration No 09098192
Registered address: Manchester Imaging Limited C/O Slater Heelis Limited, 86 Deansgate, Manchester, M3 2ER, United Kingdom
Registered with the Information Commissioners Office (ICO), No ZA318534
We will keep our privacy policy under regular review and publish any updates on our website.
This privacy policy was last updated on 15th March 2021.
DATA CONTROLLER AND DATA PROCESSOR
The General Data Protection Regulation (GDPR) distinguishes between two types of organisation: a Data Controller, and a Data Processor.
In most cases Manchester Imaging is a Data Controller. However, in relation to information on and derived from analysing images the company is a Data Processor.
The GDPR defines responsibilities that Data Controllers and Data Processors must publish and adhere to in the management of personal information. Personal information is any information relating to an identified or identifiable individual. Any reference to an identifier such as a name, email address, or IP address, and any factor relating to a natural person such as their physical, physiological, or social identity, is personal information. Purely business data, such as a business name, office address, or generic email address, is not personal information. The GDPR applies whether personal information is stored and processed digitally or manually (e.g., on paper).
Manchester Imaging Ltd collects and uses personal data in accordance with the General Data Protection Regulation (GDPR) and all other data protection legislation currently in force. We will:
• collect your data only for lawful reasons and in ways that have been explained to you
• process it fairly, lawfully, and only where we have a need to do so
• ensure it is correct and up to date
• keep your data for only as long as we need it
• only use it in a way that you would reasonably expect or have consented to (as appropriate).
WHAT INFORMATION DO WE COLLECT, HOW, AND WHY
The information we collect includes:
• Identity data including title, first name and last name. If you participate in Manchester Imaging events at which photographs are taken, we may have your photograph.
• Professional and business data including your professional qualifications and affiliations, business title and role.
• Contact data including billing address, delivery address, email address and telephone numbers.
• Marketing and communications data including your preferences and consent (if given) to receiving communications from us, and your interest in Manchester Imaging products and services
• Customer support data including your practice status, and information relating to your use of the software and any customer support needed.
• Business correspondence, by post, email or other means, or written notes following a meeting, phone call, digital or other communication.
• Technical data including information about the software, device, and IP address from which you access our website, which links you click and which videos you watch. For registered users we collect your username and a means of checking if your password is valid.
Personal data may be collected through:
• Direct interaction. We may meet you at an event, you may phone, email, or complete a form on a web site, you may communicate with us by other digital means, or you may correspond with us by post.
• Automated technology. As you interact with our website, we may automatically collect technical data about the type of device used and your browsing actions. We collect this personal data by using cookies, server logs and other similar technologies.
Why do we collect this information:
We collect your information in order to manage your needs and ours in relation to Manchester Imaging products and services, including:
• Selection of an appropriate product and contract
• Training, support and maintenance
• Provision and improvement of our products and services, including anonymisation of information and its subsequent analysis
• Security, enforcement, and legal obligations, to ensure that our products and services, and your use of them, conform to contract terms and conditions, and other legal requirements such as tax and regulations.
ON WHAT LAWFUL BASIS DO WE COLLECT AND PROCESS YOUR INFORMATION
Collection and processing of your information will be according to a Lawful Basis:
• Legal obligation. To comply with tax and other regulations, court orders or law enforcement demands.
• Contract. Where we have a contract with you and need to process personal data to comply with our obligations under the contract, or where you have asked us to do something (e.g. provide a quote) and we need to process your personal data to do what you have asked.
• Consent. Where you have consented to the use of your personal information. Consent requires a positive opt-in, and will always be for a clearly specified purpose. When you consent, you can change your mind at any time.
• Legitimate interests. We have a legitimate interest in managing our business effectively and providing the products and services our customers expect, which may require the use of personal data. Where the lawful basis for our use of your personal information is legitimate interest, we will only use your data in ways you would reasonably expect and which have a minimal impact on your privacy.
MARKETING
If you are not a current customer then we will only contact you if we have your consent, or if we believe you would reasonably expect us to contact you to ask for such consent (for example if we have spoken to you at a recent event).
We may send you material by post or email relating to Manchester Imaging’s products and services that we believe may be of interest to you. We will never pass on your details to any other company for their promotion or marketing purposes. You can withdraw your consent to marketing messages at any time.
HOW LONG WILL WE KEEP YOUR DATA
We will only keep your personal information for as long as necessary to meet the needs for which we collected it.
In determining the appropriate length of time to keep your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
SECURITY
We have in place appropriate security measures to prevent your personal data from being accidentally lost, destroyed, or disclosed or used in an unauthorised way.
We limit access to your personal data to those employees who have a business need to know, or to third party Data Processors who have a need to know in order to process your data according to our instructions and to meet our business needs. Any such Data Processors are also required to comply with the GDPR.
All of our critical business data, including personal information, is routinely backed up and archived. Should your information change, that change will not be made to the backup copies but will be incorporated should we need to restore live data from a backup copy.
INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA
Manchester Imaging does business both inside and outside the European Economic Area (EEA). Your personal information may be transferred outside the EEA where required to meet your needs and ours in relation to Manchester Imaging products and services.
Such transfers will only occur in accordance with Article 49 of the GDPR, including where you have given explicit consent, where the transfer is necessary for the conclusion or performance of a contract, where the transfer is required for legal reasons, or where the information is already open to the public.
DATA BREACH
If your personal information is subject to unauthorised access or other such data breach we will document the breach and assess the likelihood and severity of the resulting risk to your rights and freedoms. If it is likely that there will be a significant risk then we will notify the ICO within 72 hours. If the breach is likely to result in a high risk we will also inform you without undue delay.
YOUR RIGHTS
The GPDR gives you 8 rights:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
Rights in relation to automated decision making and profiling.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office at
https://ico.org.uk/for-organisations/guide-to-the-general-data- protection-regulation-gdpr/individual-rights/
If you would like to exercise any of your rights, please contact Manchester Imaging at tony.travers@manchester-imaging.com. We will need sufficient information to allow us to formally identify you, and the specific nature of your request.
End User License Agreement
EULA (End User License Agreement)
These Standard Terms & Conditions (“Agreement”) are provided by Manchester Imaging Limited (“Manchester Imaging”) to the customer (“Customer”) each, a “Party”; collectively, the “Parties”.
1. DEFINITIONS
Terms used in this Agreement which are capitalized shall have the definitions set forth below or elsewhere in this Agreement.
“AssistDent” means AssistDent software product.
“Documentation” means all on-line help files or written instruction manuals regarding the Use of AssistDent.
“Intellectual Property Rights” means all existing and future patents, utility models, designs, algorithms, and other industrial property rights, copyrights, and moral rights and trade secrets, trademarks, trade names and other proprietary or similar rights, including all applications and registrations with respect thereto.
“Invoice” means document produced by Manchester Imaging and sent to Customer listing the AssistDent service to be licensed to Customer by Manchester Imaging, including the period of licence and payment terms.
“Update” means any bug-fix, workaround and/or minor enhancement to AssistDent made available by Manchester Imaging to the Customer or generally to its end users at its absolute discretion from time to time pursuant to the support and maintenance services hereunder and the terms and conditions of this Agreement, but excluding any new release or product marketed and licensed by Manchester imaging (or its licensors) as a new release of AssistDent or a new product. Safety-critical or required regulatory change Updates shall be made available to Customer by Manchester Imaging without charge regardless of if Customer is at the time receiving support and maintenance services hereunder and shall be subject to the terms and conditions of this Agreement.
“Use” means accessing AssistDent via the internet or an installation on a personal computer in and specifically covered by Licenses specified in the Agreement solely (a) by Customer or individuals under the employment of Customer or who are students enrolled with Customer (b) to serve Customer’s internal business purposes. Customer shall not give advice regarding use of AssistDent that has not been determined to be safe or may lead others to violate any law, or accepted medical or ethical standards or Manchester Imaging’s Documentation. Use is further limited pursuant to Section 3 below.
2. LICENCE GRANTS
The terms and conditions of this Agreement and no others shall apply to AssistDent rightfully acquired by Customer for the duration of this agreement and in accordance with the following provisions notwithstanding any different or additional terms on any purchase order or other document.
Grant of License. Subject to Customer’s payment of the fees provided for in the Invoice and subject to compliance by Customer with the terms hereof and therein, Manchester Imaging grants to Customer a non-exclusive, non-transferable license to AssistDent.
Reservation of Rights. All right, title and interest in and to AssistDent and all Intellectual Property Rights in and to AssistDent (including but not limited to all computer codes, animations, logos, images and text therein) are the sole and exclusive property of Manchester Imaging. AssistDent is protected by the laws of England and Wales, the European Community (“E.C.”) and international treaty. All rights not expressly granted herein to Customer are reserved to Manchester Imaging.
3. LICENSE RESTRICTIONS
Customer agrees that it will not itself, or through any parent, subsidiary, affiliate, agent or other third party:
- sell, lease, license, sublicense, encumber or otherwise deal with any portion of AssistDent or Documentation;
- decompile, disassemble, alter, copy, or reverse engineer any portion of AssistDent
- write or develop any derivative software or any other software program based on AssistDent or any Intellectual Property Rights of Manchester Imaging
- provide, disclose, divulge or make available to, or permit use of AssistDent by persons other than Customer’s students and staff without Manchester Imaging’s written consent; or
- remove any titles, trademarks, and copyright and other proprietary or restrictive legends or notices.
In the event Customer develops any software derived from AssistDent in violation of the immediately preceding sentence (“Work Product”), Customer hereby assigns to Manchester Imaging such Work Product and any rights with respect thereto.
Additionally, Customer agrees that Customer will itself, or through any parent, subsidiary, affiliate, agent or other third party comply at all times with the Use limitations for the following specific editions of the Product:
AssistDent® shall be utilized for any lawful clinical, teaching, or learning purpose by Customer subject to the terms and conditions of this Agreement. Customer agrees to use the approved medical device version of AssistDent in accordance with the intended use, indications, contraindications, warnings and precautions as stated in the labelling.
4. SUPPORT AND MAINTENANCE
Customer shall be entitled to receive support and maintenance with respect to AssistDent; provided, however, provision of support and maintenance is conditioned on the payment of all fees referenced in the Invoice.
5. DISCLAIMER OF WARRANTIES
Manchester imaging disclaims all warranties, express, implied or statutory, including without limitation the implied warranties of non-infringement, title, merchantability or fitness for a particular purpose (even if Manchester Imaging had been informed of such purpose), or any warranties arising from course of dealing, course of performance, or usage of trade. Customer hereby acknowledges and agrees that in each jurisdiction in which any such disclaimer is unenforceable, the duration of any such implied warranties is limited to thirty (30) days from the date the license is made available to customer.
6. LIMITATION OF LIABILITY
Regardless of whether any remedy set forth herein fails of its essential purpose or otherwise, to the extent permitted by applicable law, Manchester Imaging will not be liable for any indirect, exemplary, special, consequential, or incidental damages of any character, including but not limited to damages for computer malfunction, loss of information or data, lost profits and business interruption, and the cost to obtain substitute software, arising in any way out of this agreement or the use of (or inability to use) AssistDent however caused and whether arising under a theory of contract, tort or any other legal theory, even if Manchester Imaging was advised of the possibility of such damages. In no event will Manchester Imaging’s total liability to customer relating to this agreement or the use (or inability to use) AssistDent exceed the amount paid by customer to Manchester Imaging shall not be liable for any claims of third parties relating to AssistDent.
No employee, agent, representative or affiliate of Manchester Imaging has the authority to bind Manchester Imaging to any oral representations or warranty concerning AssistDent or Services. Any written representation or warranty not expressly contained in this Agreement is unenforceable.
7. TERM AND TERMINATION
Term. This Agreement shall remain in effect unless terminated pursuant to the termination provisions in this Section. This Agreement shall remain in effect unless terminated upon thirty (30) days prior written notice to the other Party, such termination subject to the termination provisions of this Section.
Termination for Breach. Either Party may terminate the Agreement on thirty (30) days written notice upon a material breach by the other Party of any representation, covenant, warranty or term of this Agreement that is not cured within thirty (30) days after written notice thereof by the non-breaching Party; provided that the notice and cure period provided in this Section shall be ten (10) days after written notice thereof by the non-breaching Party in the event of a breach of an obligation to make a payment as and when required by this Agreement .
Termination for Bankruptcy. Either Party may terminate this Agreement in the event that the other Party files a petition for bankruptcy or is adjudicated bankrupt, becomes insolvent or a receiver or trustee is appointed for the other Party or its business.
Effects of Termination. Within fourteen (14) days after the date of termination of this Agreement for any reason whatsoever, each Party shall return or destroy all Confidential Information of the other Party in each Party’s possession. All unpaid payment obligations of Customer shall survive termination. The provisions of Sections “Definitions”, “License Fees”, “Disclaimer of Warranties”, “Limitation of Liability”, “Term and Termination”, and “General Provisions” shall survive any termination of this Agreement.
8. GENERAL PROVISIONS
Assignment. Neither Party may assign this Agreement, in whole or in part, without the prior written consent of the other Party, which consent shall not be unreasonably withheld or delayed. Notwithstanding the foregoing, Manchester Imaging may assign this Agreement in the event of a merger, sale of all or substantially all of the stock, assets or business, or other reorganization involving Manchester Imaging in which Manchester Imaging is not the surviving entity, and Customer’s prior written consent shall not be required in such instance. Any attempted assignment in violation of this Section shall be null and void. Without limiting the foregoing, this Agreement will bind and inure to the benefit of each Party’s permitted successors and assigns.
Waiver, Amendment, Modification. No waiver, amendment or modification, including by custom, usage of trade, or course of dealing, of any provision of this Agreement will be effective unless in writing and signed by the Party against whom such waiver, amendment or modification is sought to be enforced. No waiver by any Party of any default in performance on the part of the other Party under this Agreement or of any breach or series of breaches by the other Party of any of the terms or conditions of this Agreement will constitute a waiver of any subsequent default in performance under this Agreement or any subsequent breach of any terms or conditions within. Performance of any obligation required of a Party under this Agreement may be waived only by a written waiver signed by a duly authorized officer of the other Party; such waiver will be effective only with respect to the specific obligation described therein.
Force Majeure. Neither Party will be deemed in default of this Agreement to the extent that performance of its obligations, or attempts to cure any breach, are delayed or prevented by reason of circumstance beyond its reasonable control, including without limitation fire, natural disaster, earthquake, accident or other acts of God (“Force Majeure”), provided that the Party seeking to delay its performance gives the other written notice of any such Force Majeure within fifteen (15) days after the discovery, and further provided that such Party uses its good faith efforts to cure the Force Majeure. This Section will not be applicable to any payment obligations.
Indemnification. Customer will defend and indemnify Manchester Imaging, its affiliates, and its and their officers, directors, employees, and agents against any claim by any third party based on
(i) the negligence of the Customer or its affiliates or agents, or (ii) the breach of this Agreement.
Cumulative Rights. Any specific right or remedy provided in this Agreement will not be exclusive, but will be cumulative upon all other rights and remedies set forth in this Agreement allowed under applicable law.
Governing Law, Language, Disputes. This Agreement will be governed by the laws of England and Wales, without regard to principles of conflicts of law. The parties agree that this Agreement shall be interpreted and construed in English without regard to any other language. The Parties agree that any and all disputes or claims between the parties shall be decided by binding arbitration to occur in the City of Manchester in the United Kingdom in accordance with the Arbitration Act of 1996, as amended and/or revised from time to time. The arbitrator shall have exclusive authority to resolve any and all disputes or claims between the parties, including relating to the interpretation, applicability, enforceability or formation of this Agreement. English shall be the sole language of any arbitration proceeding or proceedings.
Attorney Fees. In the event that either Party is required to retain the services of any attorney to enforce or defend any matter or claim arising out of or in connection with this Agreement between the Parties, the prevailing Party will be entitled to recover from the other Party, in addition to any other relief awarded or granted, its reasonable costs and expenses (including reasonable attorneys' fees) incurred in the proceeding as determined by the arbitrator.
Entire Agreement. The Parties acknowledge this Agreement expresses their entire understanding and agreement, and that there have been no warranties, representations, covenants or understandings made by either Party to the other except such as are expressly set forth in this Agreement. The Parties further acknowledge that this Agreement supersedes any and all prior agreements, written or oral, between the Parties with respect to the matters set forth herein.
Standard Terms of Customer. No terms, provisions or conditions of any purchase order, acknowledgement or other business form that Customer may use in connection with the licensing of AssistDent will have any effect on the rights, duties or obligations of the Parties hereunder, or otherwise modify, this Agreement, regardless of any failure of Manchester Imaging to object to such terms, provisions or conditions.
Compliance With Law. Both Parties agree to comply with all applicable E.C., national, provincial, state, and local laws, directives and regulations in performing their duties hereunder. In particular, Manchester Imaging shall comply with 93/42 EEC and provide a declaration of conformity available at www.manchester-imaging.com, including any other applicable directives, and provide all documentation required by law.
Severability. In the event that any provision of this Agreement is found invalid or unenforceable pursuant to judicial decree or decision, the remainder will remain valid and enforceable according to its terms. Without limiting the foregoing, is expressly understood and agreed that each and every provision of this Agreement that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended by the Parties to be severable and independent of any other provision and to be enforced as such. Further, it is expressly understood and agreed that in the event any remedy in this Agreement is determined to have failed of its essential purpose, all other limitations of liability and exclusion of damages set forth herein will remain in full force and effect.
Notices. All notices shall be in writing sent by trackable commercial courier with written validation of receipt and shall be deemed effected on the day delivered to the respective Parties at the addresses stated in the Invoice or at any other address the Party will specify to the other Party in writing.
Export Laws. AssistDent may subject to export control laws and may be subject to export or import regulations in other countries and Customer agrees to strictly comply with all such laws and regulations.